Q:  What do I look for in choosing a good facility for my loved one?
A:  If at all possible, try to visit the facility for yourself so you can see first-hand how the residents are treated and if the facility is kept clean and appears to be safe.  Definitely talk with the Administrator and ask every possible question you may have on your mind.  A good Administrator will listen to your concerns and address each one.  He or she will also provide additional information you may have not thought about yourself.

Q:   What are good questions to ask an Administrator?
A:    Administrators are responsible for all facility operations, 24 hours a day, 7 days a week.  So start by asking about the building itself, ask about safety requirements, ask about the residents rooms, about the staff, and about medication management in general.  Then sit back and watch and listen how these questions are answered, not just what is said.  A compassionate and knowledgeable Administrator will respond with compassionate and thorough answers. 

Q:  What specifically should I look for when choosing a facility for my loved one?
A:  Keep in mind the habits and preferences of your loved one.  If he or she likes to rise later in the morning, is that behavior supported by the facility?  If the meal that is prepared for everyone is something your loved one cannot or will not eat, are they prepared to accommodate a special meal?  Are they willing to go out of their way to do that?  The same goes for what time they may need or want to eat.  

Q:  What about medications?  My loved one has a whole host of meds to take throughout the day, even in the middle of the night. 
A:  An experienced nurse is “on duty” 24 hours a day at the Haven, that means during the night too!  If there is a special need, staff shouldn’t need to go far to get professional physical needs skillfully evaluated and tended to.  Ask how meds are managed and dispensed.  Ask if the nurse can evaluate the various medications and provide you with feedback regarding your loved one’s responses to those meds or even if some adjustments could be made.                                                                                                                  …more questions and answers